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Service & Support

 

Please set up all support and service requests
​​​via email to ...

 

​Our professional Service Team

 Rico Czernig
Office: +49 7424 980 49 81
Mobil: +49 151 108 273 12
support@ssp.de.com

Service & Product management

Service & Support:

  • Warranty Processing
  • Repair Processing
  • Sparepart Order
  • Product Support
  • Fault Diagnosis and Troubleshooting
  • Documentation
  • Sample Return
  • Return service for products that are no longer required

 

​ ​

Nathanael Prömel
Office: +49 7424 980 49 0
  Mobil: +49 151 108 273 17
support@ssp.de.com

Product Manager Safety Controls &

Technical System Sales

Machine Safety Expert (TÜV North)

  • Application Consulting
  • Project planning and program creation
  • Hardware Configuration

 

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For repairs or warranty requests, please have the following data ready:

  • Article Name
  • Article Number
  • Serial Number
  • Costumer Reference (e.g request number or QS number)

 


Feel free to watch our video tutorials on HOLDX R:

 

HOLDX R User Tutorials

Our HOLDX R User Tutorials are now available as a playlist on YouTube! Our product manager Rico Czernig explains topics like the subsequent magnet calibration or diagnostic data. Have a look at the playlist for HOLDX RL and RS, as well as for our HOLDX Manager!