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Our professional Service Team

 

 Rico Czernig
Service & Support
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Contact

 

Office: +49 7424 980 49 81
Mobile: +49 151 108 273 12
 

Service & Support in general:

  • Warranty processing
  • Repair processing
  • Sparepart order
  • Product support
  • Fault diagnosis and troubleshooting
  • Documentation
  • Sample return
  • Return service for products that are no longer required

 

 

 Patrick Richters
Service Safety
...

Contact

 

 +49 151 108 273 27

Service:

  • Consulting
  • Research of guidelines and standards
  • Risk assessment
  • Safety concept
  • Proof of functional safety
  • Software validation
  • Operating instructions
  • Declaration of conformity
  • CE marking
  • Risk assessment
  • Follow-up measurement
  • Seminars

 

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 Nathanael Prömel
Technical System Sales - Safety Controls South 
...

Contact

 

+49 151 108 273 17

Service & Support SSP Safety Simplifier / ReeR MOSAIC:

  • Application consulting
  • Project planning and program development
  • Hardware configuration

 

 Bastian Jürgens
Technical System Sales - Safety Controls North
...

Contact

 

 +49 151 101 819 66

Service & Support SSP Safety Simplifier / ReeR MOSAIC:

  • Application consulting
  • Project planning and program development
  • Hardware configuration

 

 

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For repairs or warranty requests, please have the following data ready:

  • Article Name
  • Article Number
  • Serial Number
  • Costumer Reference (e.g request number or QS number)

 

 

 

HOLDX R User Tutorials

Our HOLDX R User Tutorials are now available as a playlist on YouTube! Our product manager Rico Czernig explains topics like the subsequent magnet calibration or diagnostic data. Have a look at the playlist for HOLDX RL and RS, as well as for our HOLDX Manager!